Takeaway Tuesday – Defining Boundaries When it Comes to Client Success

Takeaway Tuesday – Defining Boundaries When it Comes to Client Success

It’s time to shake things up around here and you’re invited! We’re trying something new on the podcast this week and we’re really excited to see what you think. Here’s what it looks like… Every 4-5 weeks we plan to dedicate one episode to a real-time conversation... [ read more ]
A 7-Step Process To Successfully Offboard Your Clients For Improved Customer Experiences

A 7-Step Process To Successfully Offboard Your Clients For Improved Customer Experiences

If you’re like me, you spend more time thinking about how to ‘GET’ clients than you do about how to wrap up your coaching program with them. That’s understandable but today I want to discuss the importance of a quality offboarding process which will do wonders for... [ read more ]